Get in Touch With Us
Questions about a free spins offer, a wagering requirement that did not add up, or a withdrawal that stalled? This page explains how to contact the Best Online Casinos editorial team, what we can realistically help with, and what we cannot.
One thing to be clear about first: we are an independent research and comparison publisher. We do not operate any casino, we cannot access your account, release a payout, cancel a bonus or verify your identity documents. For anything account-specific, the casino's own support team is the only route. What we can do is explain terms in plain English, correct our own pages, and tell you where to escalate.
How to Contact Us
Email is the only channel we run. Send your message to the contact address published on 2012supplies.com and it will reach an editor. We aim to reply within two business days, US business hours, and slower around holidays.
Messages get handled faster when they include the specifics. For a bonus or free spins query, that means the casino name, the exact offer wording you saw, the date you saw it, and the state you were playing from. State matters more than most readers expect — availability, terms and even the existence of an offer can differ from one state to the next.
What We Can Help With
- Free spins and bonus terms — how spin value, wagering multipliers, maximum bonus bets, expiry windows and cashout caps interact, and what a given clause is likely to mean in practice.
- Corrections — an offer that has changed, a term we have described wrongly, a page that has gone stale. Send the evidence and we will check it against the operator's current terms.
- Payments and withdrawal questions — general guidance on debit and credit card deposits, ACH and bank transfer, e-wallets, PayPal availability, minimum withdrawal amounts, verification holds and typical processing timelines.
- Licensing and state availability — what a state regulator licenses, what it does not, and how to confirm an operator's status yourself.
- Coverage suggestions — games, providers or topics you want explained.
- Commercial and partnership enquiries — introduce the company and the proposal. These are read by the commercial side, never by the editors who set rankings.
What We Cannot Do
- Recover a balance, reverse a closed account or overturn a voided bonus.
- Speed up KYC, source-of-funds checks or a pending withdrawal.
- Give legal or tax advice, or confirm that a particular site is lawful for you personally.
- Promise that any casino is safe. No publisher can. We report what is verifiable and flag what is not.
How We Fund This Site
Some links on 2012supplies.com are commercial, and the publisher may earn a commission when a reader signs up through them. That has no bearing on which operators appear or where they rank. Editorial ratings are set by the editorial team and are our own opinion — they are not customer review scores, and no operator can buy a position or have a drawback removed. If you think a page reads otherwise, say so in your email and we will look at it.
Reader Queries We Get Most About Free Spins Offers
Free spins generate more mail than any other bonus type, because the headline number is the part everyone reads and the conditions are the part that decides the outcome. The offers below sit at the top of our current list, and the notes show the kind of detail we would walk you through if you wrote in about one of them. Every figure here is the operator's advertised offer, not a result we observed.
Raging Bull
Our highest-rated pick at 10.0, and the one readers ask about most because of the sheer size of the headline: 410% up to $10,000 plus 50 free spins. The percentage and the spin count are the easy part. The questions worth asking before you claim are the ones that govern whether anything converts to cash — the playthrough multiple, whether it applies to deposit plus bonus or bonus alone, the maximum bet allowed while wagering is live, and whether free spin winnings carry a separate cap.
Limitation: very large match percentages almost always come with correspondingly heavy wagering and tight per-spin bet limits, and a single oversized bet can void the lot. Read the maximum bonus bet clause before your first spin, not after.
Magician Bet
Rated 9.9, and included here because it answers the single most common complaint we receive. The offer is 101% with no wagering — a smaller headline, but if the no-wagering description holds in the terms you are shown, winnings are not locked behind a playthrough multiple.
Limitation: no-wagering does not mean no conditions. Check for a maximum conversion amount, a minimum qualifying deposit, an expiry window and game restrictions. A modest match with clean terms can still be limited by a low cash-out ceiling.
Slots of Vegas
Rated 9.8. The draw is 375% bonus plus 50 free spins on Cash Chaser, and the reason it earns a write-up on a contact page is that game-specific spins are a frequent source of confusion. Spins tied to one title cannot be moved to another, and if the game is unavailable in your state the spins may simply not appear.
Limitation: the spin value is fixed and usually low, so the realistic return from the spins portion is far smaller than the match percentage suggests. Treat them as a trial of the game rather than the main event.
Uptown Aces
Rated 9.5, offering 600% for new players — the largest advertised multiple in our current list. Worth asking about if you deposit small, since a high multiple on a modest deposit is where these offers do their best work.
Limitation: the bonus amount is capped in the terms even when the headline is a bare percentage, and high-multiple offers typically restrict eligible games heavily toward slots. Table games and live dealer play often contribute little or nothing to wagering.
Free Spins Offers at a Glance
Advertised offers only, as published by each operator. Ratings are our editorial scores.
| Casino | Advertised offer | Free spins included | Editorial rating |
|---|---|---|---|
| Raging Bull | 410% up to $10,000 + 50 free spins | Yes — 50 | 10.0 |
| Magician Bet | 101% no wagering | No | 9.9 |
| Slots of Vegas | 375% bonus + 50 free spins on Cash Chaser | Yes — 50, game-specific | 9.8 |
| Uptown Aces | 600% for new players | No | 9.5 |
| Card Crush | Instant welcome reward: 2 mystery coins, 5 cards | No | 9.4 |
| Zumba Cards | 250% deposit bonus up to 250 SC | No | 9.4 |
| BetUS | 200% up to $4,000 for new players | No | 9.1 |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | No | 9.1 |
| Slots and Casino | 500% up to $2,500 x3 | No | 9.1 |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 free spins | Yes — 225 | 8.8 |
Offers change without notice. Always read the terms on the operator's own site before depositing, and write to us if what you see there does not match what we have published.
Money Questions Readers Send Us
Most payment mail falls into a few buckets, so here is the general shape of the answer.
- Cost of entry. Bonuses beyond genuine no-deposit offers require a qualifying deposit. Minimum deposits at US-facing sites commonly sit in the $10 to $25 range, but the minimum that unlocks a bonus is often higher than the minimum the cashier accepts. Check both figures.
- Paying in. Debit cards are the most widely accepted method. Credit cards work at some operators and are declined by some issuers. ACH and bank transfer are common for larger amounts. E-wallet and PayPal availability varies by operator and by state — verify it in the cashier rather than assuming.
- Getting paid out. Withdrawal method is frequently restricted to the one you deposited with, at least for the original amount. Expect a minimum withdrawal threshold, a per-day or per-week cap, and a first-payout delay while verification completes.
- Fees and timing. Deposits are usually free; withdrawals may carry a flat fee or a free-withdrawals-per-month allowance. Processing time is the operator's internal review plus the network's transit time, and advertised speeds are marketing figures, not measured results.
- Verification. KYC means photo ID, proof of address and sometimes proof of payment method ownership. Larger or unusual balances can trigger source-of-funds checks. Uploading documents when you open the account, rather than when you first cash out, removes the most common cause of delay.
Reporting a Withdrawal Dispute
If a payout has been refused or is sitting unexplained, work through this order:
- Open a ticket with the casino's support and get the reason in writing.
- Screenshot the bonus terms as they appeared when you claimed, your transaction history and the ticket thread.
- Use the operator's formal complaints procedure — licensed sites must publish one, with a defined response deadline.
- If the operator holds a state licence, escalate to that state's gaming regulator or the alternative dispute resolution body named in the terms.
- Send us a summary. We cannot arbitrate, but a pattern of similar reports affects how we describe an operator.
What We Cover Beyond Bonuses
If your question is about the games rather than the offers, we cover slots, including progressive jackpots and how RTP and volatility shape the experience; table games such as blackjack, roulette and baccarat; and live dealer rooms with real croupiers streamed in. We also write about the software providers behind those titles, random number generator testing, mobile casino apps and browser play. Several of the operators listed here run adjacent product lines too — BetUS, for instance, is known primarily as a sportsbook alongside its casino, and sportsbook promotions run on entirely different terms from casino free spins, with their own rollover rules and market restrictions. Sweepstakes-style sites using coin or Sweeps Coin currency, such as the SC-denominated offers above, work differently again: they are not direct cash wagering and redemption rules govern what a coin balance is worth.
Eligibility and Legal Standing
US online casino law is set at state level, not federally. A handful of states license and regulate real-money online casino play; in most others it is not authorized, and sweepstakes or social models operate under different rules that vary state by state and can change. An operator accepting deposits from your state is not the same as being licensed to serve it — the two questions are separate, and only the second gives you a state regulator to complain to.
Before you register anywhere: confirm you are 21 or over (18 in a small number of jurisdictions and product types), check your own state's current position rather than relying on a site's claim, and confirm which regulator, if any, oversees the operator. We do not assert a specific licence for any casino unless the operator's own published status supports it, and we will not describe any site as completely safe.
If Gambling Has Stopped Being Fun
Gambling is entertainment with a cost, never a way to make money or fix a financial problem. If you need to step back, licensed operators must offer deposit and loss limits, time-outs and self-exclusion; state regulators run their own exclusion registers; and third-party blocking software can restrict access across all your devices. Free, confidential help is available 24/7 in the US through the National Problem Gambling Helpline on 1-800-522-4700, by text or online chat. Mention it in your email and we will point you to the resources for your state without asking for details you would rather not share.
How We Reach Our Rankings
Our assessments are desk research, not play testing. We have not deposited at, wagered with or withdrawn from any operator on this site, and we will never say otherwise. What we do is read the published bonus terms, compare advertised offers against the small print, check stated payment methods and withdrawal conditions, look at complaints handling and responsible gambling tooling, and check what an operator says about its licensing. Where something is unverifiable, we say it is unverifiable. Findings on this page were last reviewed on Sep 25, 2026 by Ryan Peterson.
Before You Write
If you are comparing offers, the useful order is: cheapest realistic route to a genuine free spins deal, then the wagering multiple, then the cashout cap, then whether your preferred payment method works in your state. A 600% match with a cap you will never reach is worth less than a small no-wagering bonus you can actually convert. Readers outside the US market sometimes land here looking for a different regulatory setup — our guide to casinos outside the GamStop scheme in the UK covers that separately and does not apply to US players.
Send the question with the specifics attached and give us a couple of business days. If we do not know the answer, we will tell you that instead of guessing.